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Manufacturer's Limited Warranty
Our Refund Policy
 /Natural Beds Direct™
is confident that you will love your new Royal-Pedic, Pure-Rest, Natura,
NBD-Pure Organic™,
NBD-Presidential™
by Royal-Pedic, Strobel, or Pacific Rim Woodworking product and happily use it for many years to come.
For limited warranty and refund info, click on the link
for the product(s) you are ordering:
Royal-Pedic Products -- Mattresses & Pillowtop
Pads
NBD-Presidential™
by Royal-Pedic
Innerspring & Latex Organic Mattresses
Pure-Rest & NBD-Pure Organic Products
Strobel Technologies (Supple-Latex) Products
Pacific Rim Woodworking Furniture -- No Warranty
Offered
Natura Bedding -- Mattress Pads, Comforters, and Duvet Mate
Natura
Pillows
Naturlatex™
Mattresses
Natura
Sleep Systems™
Limited Warranty &
Refund Info for Royal-Pedic Products -- Mattresses & Pillowtop Pads
All sales are final, with certain
exceptions. We offer refunds
only when a customer returns
defective merchandise to Royal-Pedic (the manufacturer) at customer expense,
Royal-Pedic has accepted the returned merchandise, and informs
us that they (Royal-Pedic) are not repairing or replacing it. We
also offer refunds if Royal-Pedic offers a 14-Night Trial Period for the
product you have purchased (see details and exclusions, below -- NO trial
offered for organic products) and you have
returned the product per terms of the Trial Period (see below). In
such cases, TAI/Natural Beds Direct™ will issue a prompt
refund, but NOT for the shipping/setup portion of original cost ($200-$500)
or for the cost of pillowtop pads.
All returns MUST go directly to Royal-Pedic and MUST have a Return
Authorization (RA) Number on all packages. Call
TAI/Natural Beds Direct™ at (800) 278-5004 or
(239) 594-8003 to receive an RA Number.
Royal-Pedic Mattress Manufacturing, LLC warranties its
mattresses and box springs to the original consumer purchaser for a
non-prorated period of ten years from the date of purchase against material
defects and workmanship. Pillowtop pads are warrantied for a
non-prorated period of five years. At Royal-Pedic's option, the
warranted item will be repaired or replaced. Royal-Pedic reserves the
right to substitute materials of equal quality. Repair or replacement
does not extend the original period of limited warranty, nor does it
constitute the beginning of a new limited warranty period. All
transportation charges and packaging are the responsibility of the consumer.
For easy identification, do not remove the white law
labels or the product name labels. Royal-Pedic's warranty excludes:
(1) Mattresses purchased without the appropriate matching new box spring
when said mattress is used on another box spring that the customer may
already have; (2) Firmness preference of the mattress; (3) Normal body
impressions of up to 2" in the padding material; (4) Handles or grommets
pulling out. Handles are meant to minimally assist in positioning the
mattress on the box spring. Pulling too hard on the handles can cause
the border fabric to tear, as well as damage the spring unit; (5) Mattresses
and/or box springs that are sold "as is" or "floor models" older than one
year from the original ship date.
Royal-Pedic's's warranty will be voided for obvious abuse,
support, or improper care/maintenance: (1) Improper center support.
Queen or King-size mattresses and box springs must be supported by a sturdy
center rail that will prevent the mattress from caving in; (2) Inadequate
turning of the mattress; (3) Broken box spring bases or bent mattress
innerspring border wire, folding the innerspring mattress in half; (4)
Burns, soils, or stains; or (5) Excessive body weight. According to the mattress industry, for
optimum comfort and mattress life, mattresses should be rotated either head
to foot, or turned over once per month. Remind movers to be very careful not to bend your
mattress more than just a little. Royal-Pedic cannot return a mattress
to the consumer if it is returned to the plant in unsatisfactory condition.
Royal-Pedic offers a 14-Night Trial Period for some
products. This excludes pillowtop pads purchased separately, or items
Royal-Pedic considers to be special orders: adjustable beds, all organic
mattresses and pillowtop pads, custom sizes and custom thick mattress and
box springs (including low-profile foundations), special firmness mattresses, and 8-way hand-tied box springs.
To exchange or return the mattress, Royal-Pedic must be contacted within 14
days of the customer receiving the delivery. The return mattress must
have been kept in clean and sanitary condition. For exchanges, the
return mattress can be packed in the plastic bag and box the replacement
arrives in. If it is a return, it is the responsibility of the
consumer to save the original packaging, so that the mattress is returned in
good, undamaged condition. This means that if you are unsure about
keeping the mattress, you must make sure the delivery service does not ruin
the packaging material during unpacking, or take away the packaging
materials. If the mattress comes back to the Royal-Pedic factory with
stains or hair, it will be deemed as unsanitary, as the plant will not be
able to strip and remake the mattress for health reasons; under such
circumstances, there will be no refund. The unsanitary mattress must
be disposed of, or sent back to the customer freight collect. All
return freight charges are the responsibility of the customer, and we will
not refund the original shipping/setup portion of the cost ($200-$500).
We suggest that if you have any doubts about the Royal-Pedic mattress, you
NOT purchase it. In our view, it does not make sense to purchase on
the basis of the 14-Night Trial Period, considering that the roundtrip
freight and initial setup charges are the responsibility of the customer.
Remember, NO trial period offered on organic products.
We make no guarantees about degree
of firmness or comfort of products sold. Those subjective measures
are determined by individual experience. This means that if a
product is too soft or too firm for your taste, you do not have valid
reason for returning the product under terms of the manufacturer's
warranty.
UNDER NO CIRCUMSTANCES WILL TAI/NATURAL BEDS DIRECT™
ACCEPT DELIVERY OF ANY PRODUCT(S) RETURNED TO US -- THEY MUST GO TO ROYAL-PEDIC, WITH THE REQUIRED RETURN AUTHORIZATION NUMBER.
The best approach to doing business with
Trullinger Associates, Inc./Natural Beds Direct™ is to BE CERTAIN
THAT YOU WANT THE PRODUCT BEFORE ORDERING, THAT IT IS THE RIGHT ONE FOR
YOU, THAT YOU INTEND TO KEEP IT, AND THAT YOU UNDERSTAND THE LIMITED
WARRANTY, RETURN, AND REFUND POLICIES. As stated above, we suggest
that you not purchase on the basis of the Royal-Pedic 14-Night Trial
Period -- and remember, there is NO trial period offered on organic
products. If this describes you, this is
definitely the place to order your Royal-Pedic product!
How to
Contact Us:
You may contact us by e-mail
or telephone for customer service. For E-Mail Form, see
Contact .
E-mail:
For e-mail form, see
Contact .
Telephone:
(800) 278-5004 or
(239) 594-8003
Monday - Friday 9:00 AM - 9:00 PM ET
Saturday 9:00 AM - 12:00
Noon ET
(Leave a message if we are busy with
other callers)
Mailing Address:
/Natural
Beds Direct™
2706 South Horseshoe Drive, Suite 110
Naples, Florida 34104
IMPORTANT NOTE: Under no circumstances will TAI/Natural Beds Direct™
accept delivery of any product(s) returned to us -- they must go to Royal-Pedic,
Ecobaby Organics (Pure-Rest),
Strobel,
Natura World, Inc., or Pacific Rim Woodworking, with the required Return
Authorization (RA) Number.
[back
to top]
Limited Warranty &
Refund Info for Pure-Rest & NBD-Pure Organic™ Products
All sales are final, with certain
exceptions. We offer refunds
only when a customer returns
defective merchandise to Ecobaby Organics, Inc. (Pure-Rest) at customer expense, Ecobaby has accepted the returned merchandise, and informs
us that they (Ecobaby) are not repairing or replacing it. We
also offer refunds covered by Ecobaby's 30-Night Trial Period for mattresses (see details
and requirements below) and you have
returned the product per terms of the Trial Period (see below). In
such cases, TAI/Natural Beds Direct™ will issue a prompt
refund, but NOT for the shipping/setup portion of original cost ($200-$500)
or for the cost of any pillowtop pads or other toppers that might have been
ordered along with the bed.
All returns MUST go directly to
Ecobaby Organics (Pure-Rest) and MUST have a Return
Authorization (RA) Number on all packages. Call
TAI/Natural Beds Direct™ at (800) 278-5004 or
(239) 594-8003 to receive an RA Number.
Ecobaby Organics, Inc. warranties its
mattresses and foundations to the original consumer purchaser for a prorated period of
twenty years from the date of purchase against material
defects and workmanship. At Ecobaby's option, the warranted item will
be repaired or replaced. Ecobaby Organics reserves the
right to substitute materials of equal quality. Repair or replacement
does not extend the original period of limited warranty, nor does it
constitute the beginning of a new limited warranty period. All
transportation charges and packaging are the responsibility of the consumer.
For easy identification, do not remove the white law
labels or the product name labels (which may read Vivitique or other
subcontractor name). Ecobaby Organics' warranty excludes:
(1) Mattresses purchased without the appropriate matching new box spring
when said mattress is used on another box spring that the customer may
already have; (2) Firmness preference of the mattress; (3) Normal body
impressions of up to 2" in the padding material; (4) Handles or grommets
pulling out. Handles are meant to minimally assist in positioning the
mattress on the box spring. Pulling too hard on the handles can cause
the border fabric to tear, as well as damage the spring unit.
Ecobaby Organics' warranty will be voided for obvious abuse,
support, or improper care/maintenance: (1) Improper center support.
Queen or King-size mattresses and box springs must be supported by a sturdy
center rail that will prevent the mattress from caving in; (2) Inadequate
turning of the mattress; (3) Broken box spring bases or bent mattress
innerspring border wire, folding the innerspring mattress in half; (4)
Burns, soils, or stains; or (5) Excessive body weight. According to the mattress industry, for
optimum comfort and mattress life, mattresses should be rotated either head
to foot, or turned over once per month. Remind movers to be very careful not to bend your
mattress more than just a little. Ecobaby Organics cannot return a mattress
to the consumer if it is returned to the plant in unsatisfactory condition.
Pure-Rest mattresses and
foundations come with a 30-Night Satisfaction Guarantee. This excludes pillowtop pads
or toppers.
To return the mattress, Ecobaby Organics must be contacted within 30
days of the customer receiving the delivery. The return mattress must
have been kept in clean and sanitary condition. It must still have the
plastic wrap on the mattress and foundation. The customer must not
remove the plastic wrap should they wish to take advantage of the 30-Night
Satisfaction Guarantee. Should customer wish to test the feel of the
mattress without voiding the 30-Night Satisfaction Guarantee, it is OK to
carefully make a small triangular cut at one corner of the mattress plastic
wrap (such cut not to exceed 1/2 inch on any side of the triangle, and such
cut not to cut the mattress fabric itself). For returns to be approved
by Ecobaby, the
mattress must retain the plastic package wrap, as described above, and must
be shipped in the original carton. It is the responsibility of the
consumer to save the original packaging, so that the mattress is returned in
good, undamaged condition. This means that if you are unsure about
keeping the mattress, you must make sure the delivery service does not ruin
the packaging material during unpacking, cut the plastic wrap around the
mattress and foundation, or take away the packaging
materials. If the mattress comes back to the Ecobaby Organics with
stains or hair, it will be deemed as unsanitary, as the plant will not be
able to strip and remake the mattress for health reasons; under such
circumstances, there will be no refund. The unsanitary mattress must
be disposed of, or sent back to the customer freight collect. All
return freight charges are the responsibility of the customer, and we will
not refund the original shipping/setup portion of the cost ($200-$500).
We suggest that if you have any doubts about the Pure-Rest mattress, you
NOT purchase it. In our view, it does not make sense to purchase on
the basis of the 30-Night Satisfaction Guarantee, considering that the roundtrip
freight and initial setup charges are the responsibility of the customer.
We make no guarantees about degree
of firmness or comfort of products sold. Those subjective measures
are determined by individual experience. This means that if a
product is too soft or too firm for your taste, you do not have valid
reason for returning the product under terms of the manufacturer's
warranty.
UNDER NO CIRCUMSTANCES WILL TAI/NATURAL BEDS DIRECT™
ACCEPT DELIVERY OF ANY PRODUCT(S) RETURNED TO US -- THEY MUST GO TO
ECOBABY ORGANICS (PURE-REST), WITH THE REQUIRED RETURN AUTHORIZATION NUMBER.
The best approach to doing business with
TAI/Natural Beds Direct™ is to BE CERTAIN
THAT YOU WANT THE PRODUCT BEFORE ORDERING, THAT IT IS THE RIGHT ONE FOR
YOU, THAT YOU INTEND TO KEEP IT, AND THAT YOU UNDERSTAND THE LIMITED
WARRANTY, RETURN, AND REFUND POLICIES. As stated above, we suggest
that you not purchase on the basis of the Pure-Rest 30-Night Satisfaction
Guarantee. If this describes you, this is definitely the place to
order your Pure-Rest product!
How to
Contact Us:
You may contact us by e-mail
or telephone for customer service. For E-Mail Form, see
Contact .
E-mail:
For e-mail form, see
Contact .
Telephone:
(800) 278-5004 or
(239) 594-8003
Monday - Friday 9:00 AM - 9:00 PM ET
Saturday 9:00 AM - 12:00
Noon ET
(Leave a message if we are busy with
other callers)
Mailing Address:
/Natural Beds Direct™
2706 South Horseshoe Drive, Suite 110
Naples, Florida 34104
IMPORTANT NOTE: Under no circumstances will TAI/Natural Beds Direct™
accept delivery of any product(s) returned to us -- they must go to Royal-Pedic,
Ecobaby Organics (Pure-Rest),
Strobel,
Natura World, Inc., or Pacific Rim Woodworking, with the required Return
Authorization (RA) Number.
[back
to top]
Limited Warranty &
Refund Info for Strobel Technologies (Supple-Latex) Products
All sales are final, with certain
exceptions. We offer refunds
only when a customer returns
defective merchandise to Strobel Technologies at customer expense, Strobel has accepted the returned merchandise, and informs
us that they (Strobel) are not repairing or replacing it. In
such case, TAI/Natural Beds Direct™ will issue a prompt
refund, but NOT for the shipping/setup portion of original cost ($200-$500)
or for the cost of any pillowtop pads or other toppers that might have been
ordered along with the bed.
All returns MUST go directly to
Strobel and MUST have a Return
Authorization (RA) Number on all packages. Call
TAI/Natural Beds Direct™ at (800) 278-5004 or
(239) 594-8003 to receive an RA Number.
Strobel Technologies warranties its
mattresses and foundations to the original consumer purchaser for a prorated period of
thirty years from the date of purchase against material
defects and workmanship. At
Strobel's option, the warranted item will
be repaired or replaced.
Strobel reserves the
right to substitute materials of equal quality. Repair or replacement
does not extend the original period of limited warranty, nor does it
constitute the beginning of a new limited warranty period. All
transportation charges and packaging are the responsibility of the consumer.
For easy identification, do not remove the white law
labels or the product name labels.
Strobel's warranty excludes:
(1) Mattresses purchased without the appropriate matching new box spring
when said mattress is used on another box spring that the customer may
already have; (2) Firmness preference of the mattress; (3) Normal body
impressions of up to 2" in the padding material; (4) Handles or grommets
pulling out. Handles are meant to minimally assist in positioning the
mattress on the box spring. Pulling too hard on the handles can cause
the border fabric to tear, as well as damage the spring unit.
Strobel's warranty will be voided for obvious abuse,
support, or improper care/maintenance: (1) Improper center support.
Queen or King-size mattresses and box springs must be supported by a sturdy
center rail that will prevent the mattress from caving in; (2) Inadequate
turning of the mattress; (3) Broken box spring bases or bent mattress
innerspring border wire, folding the innerspring mattress in half; (4)
Burns, soils, or stains; or (5) Excessive body weight. According to the mattress industry, for
optimum comfort and mattress life, mattresses should be rotated either head
to foot, or turned over once per month. Remind movers to be very careful not to bend your
mattress more than just a little. Strobel cannot return a mattress
to the consumer if it is returned to the plant in unsatisfactory condition.
We make no guarantees about degree
of firmness or comfort of products sold. Those subjective measures
are determined by individual experience. This means that if a
product is too soft or too firm for your taste, you do not have valid
reason for returning the product under terms of the manufacturer's
warranty.
UNDER NO CIRCUMSTANCES WILL TAI/NATURAL BEDS DIRECT™
ACCEPT DELIVERY OF ANY PRODUCT(S) RETURNED TO US -- THEY MUST GO TO
STROBEL TECHNOLOGIES, WITH THE REQUIRED RETURN AUTHORIZATION NUMBER.
The best approach to doing business with
TAI/Natural Beds Direct™ is to BE CERTAIN
THAT YOU WANT THE PRODUCT BEFORE ORDERING, THAT IT IS THE RIGHT ONE FOR
YOU, THAT YOU INTEND TO KEEP IT, AND THAT YOU UNDERSTAND THE LIMITED
WARRANTY, RETURN, AND REFUND POLICIES. If this describes you, this is definitely the place to
order your Strobel product!
How to
Contact Us:
You may contact us by e-mail
or telephone for customer service. For E-Mail Form, see
Contact .
E-mail:
For e-mail form, see
Contact .
Telephone:
(800) 278-5004 or
(239) 594-8003
Monday - Friday 9:00 AM - 9:00 PM ET
Saturday 9:00 AM - 12:00
Noon ET
(Leave a message if we are busy with
other callers)
Mailing Address:
/Natural Beds Direct™
2706 South Horseshoe Drive, Suite 110
Naples, Florida 34104
IMPORTANT NOTE: Under no circumstances will TAI/Natural Beds Direct™
accept delivery of any product(s) returned to us -- they must go to Royal-Pedic,
Ecobaby Organics (Pure-Rest),
Strobel,
Natura World, Inc., or Pacific Rim Woodworking, with the required Return
Authorization (RA) Number.
[back
to top]
Limited Warranty &
Refund Info for Natura Sleep Systems™
All sales are final. We offer refunds
only when a customer returns
defective merchandise to Natura World, Inc. (the manufacturer), Natura
World, Inc. has accepted the returned merchandise, and informs
us that they (Natura World, Inc.) are not repairing or replacing it. In that
case, TAI/Natural Beds Direct™ will issue a prompt refund, but
NOT for shipping charges or for the cost of mattress pads.
All returns MUST go directly to Natura
World, Inc. and MUST have a Return
Authorization (RA) Number on all packages. Call
TAI/Natural Beds Direct™ at (800) 278-5004 or
(239) 594-8003 to receive an RA Number.
Natura World, Inc., manufacturer of
the Natura Sleep System™, offers a 10-YEAR LIMITED
WARRANTY on the Natura Sleep System™ all-wood or medium-density
fiberboard (MDF) frame, wood slat
mattress, and the support latex mattress. This protection does NOT
apply to the wool mattress pad. Natura World, Inc. warrants that these
covered Natura components are free
from defects in material and workmanship during the limited warranty period.
During the term of this limited warranty protection, Natura
World, Inc. will, at its option, replace or repair any covered defective parts of the Natura Sleep
System™
(except for mattress pads) purchased under this limited warranty, at no additional charge, with the
exception of shipping charges.
When returning any Natura products, the purchaser assumes
responsibility for all round-trip shipping charges to and from Natura's manufacturing facility in Canada,
is responsible for arranging insurance for the product(s) returned, and assumes the risk
of loss during shipment.
A Return Authorization (RA) Number is required, as discussed above.
Remember, do not return mattress pads, as they are not covered under the
Natura Limited Warranty.
Note that slight imperfections are common in all natural wood
products. Natura World, Inc. reserves the right to inspect, touch up, or repair any defective
item before authorizing a replacement.
Note that Natura World, Inc. extends NO WARRANTY
PROTECTION to damage resulting from negligence, misuse, accidents,
improper cleaning, or
damage incurred as a result of the customer transporting the product.
As noted above, there is no warranty protection for mattress pads.
We make no guarantees about degree
of firmness or comfort of products sold. Those subjective measures
are determined by individual experience. This means that if a
product is too soft or too firm for your taste, you do not have valid
reason for returning the product under terms of the manufacturer's
warranty.
UNDER NO CIRCUMSTANCES WILL TAI/NATURAL BEDS DIRECT™
ACCEPT DELIVERY OF ANY PRODUCT(S) RETURNED TO US -- THEY MUST GO TO NATURA
WORLD, INC. IN CANADA, WITH THE REQUIRED RETURN AUTHORIZATION NUMBER.
The best approach to doing business with
TAI/Natural Beds Direct™ is to BE CERTAIN
THAT YOU WANT THE PRODUCT BEFORE ORDERING, THAT IT IS THE RIGHT ONE FOR
YOU, THAT YOU INTEND TO KEEP IT, AND THAT YOU UNDERSTAND THE LIMITED
WARRANTY, RETURN, AND REFUND POLICIES. If this describes you, this is
definitely the place to order your Natura product!
If you are ready to order a Natura Sleep
System™, click on
Select
a Sleep System & Order. You may also order
Pillows and/or
Bedding.
How to
Contact Us:
You may contact us by e-mail
or telephone for customer service.
E-mail:
For e-mail form, see
Contact .
Telephone:
(800) 278-5004 or
(239) 594-8003
Monday - Friday 9:00 AM - 9:00 PM ET
Saturday 9:00 AM - 12:00
Noon ET
(Leave a message if we are busy with
other callers)
Mailing Address:
/Natural Beds Direct™
2706 South Horseshoe Drive, Suite 110
Naples, Florida 34104
IMPORTANT NOTE: Under no circumstances will TAI/Natural Beds Direct™
accept delivery of any product(s) returned to us -- they must go to Royal-Pedic,
Ecobaby Organics (Pure-Rest),
Strobel,
Natura World, Inc., or Pacific Rim Woodworking, with the required Return
Authorization (RA) Number.
[back
to top]
Limited Warranty & Refund Info for
Natura Pillows:
All sales are final. We offer refunds
only when a customer returns
defective merchandise to Natura World, Inc. (the manufacturer), Natura
World, Inc. has accepted the returned merchandise, and informs
us that they (Natura World, Inc.) are not repairing or replacing it. In that case, TAI/Natural Beds Direct™ will issue a prompt refund, but
NOT for shipping charges or for the cost of mattress pads.
All returns MUST go directly to Natura
World, Inc. and MUST have a Return
Authorization (RA) Number on all packages. Call
TAI/Natural Beds Direct™ at (800) 278-5004 or
(239) 594-8003 to receive an RA Number.
Natura World, Inc. offers a 5-YEAR LIMITED WARRANTY
on its pillows.
During the term of this limited warranty protection, Natura
World, Inc. will, at its option, replace or repair any covered defective parts of the Natura
pillows purchased under this limited warranty, at no additional charge, with the
exception of shipping charges.
When returning any Natura products, the purchaser assumes
responsibility for all round-trip shipping charges to and from Natura's manufacturing facility in Canada,
is responsible for arranging insurance for the product(s) returned, and assumes the risk
of loss during shipment.
A Return Authorization (RA) Number is required, as discussed above.
Note that Natura World, Inc. extends NO WARRANTY
PROTECTION to damage resulting from negligence, misuse, accidents,
improper cleaning, or
damage incurred as a result of the customer transporting the product.
As noted above, there is no warranty protection for mattress pads.
We make no guarantees about degree of
firmness or comfort of products sold. Those subjective measures are
determined by individual experience. This means that if a pillow or
other product is too soft or too firm for your taste, you do not have valid
reason for returning the product under terms of the manufacturer's warranty.
UNDER NO CIRCUMSTANCES WILL TAI/NATURAL BEDS DIRECT™
ACCEPT DELIVERY OF ANY PRODUCT(S) RETURNED TO US -- THEY MUST GO TO NATURA
WORLD, INC. IN CANADA, WITH THE REQUIRED RETURN AUTHORIZATION NUMBER.
The best approach to doing business with
TAI/Natural Beds Direct™ is to BE CERTAIN
THAT YOU WANT THE PRODUCT BEFORE ORDERING, THAT IT IS THE RIGHT ONE FOR
YOU, THAT YOU INTEND TO KEEP IT, AND THAT YOU UNDERSTAND THE LIMITED
WARRANTY, RETURN, AND REFUND POLICIES. If this describes you, this is
definitely the place to order your Natura product!
If you are ready to order a Natura
pillow, click on
Pillows. You may also order
Bedding.
How to
Contact Us:
You may contact us by e-mail
or telephone for customer service.
E-mail:
For e-mail form, see
Contact .
Telephone:
(800) 278-5004 or
(239) 594-8003
Monday - Friday 9:00 AM - 9:00 PM ET
Saturday 9:00 AM - 12:00
Noon ET
(Leave a message if we are busy with
other callers)
Mailing Address:
/Natural Beds Direct™
2706 South Horseshoe Drive, Suite 110
Naples, Florida 34104
IMPORTANT NOTE: Under no circumstances will TAI/Natural Beds Direct™
accept delivery of any product(s) returned to us -- they must go to Royal-Pedic,
Ecobaby Organics (Pure-Rest),
Strobel,
Natura World, Inc., or Pacific Rim Woodworking, with the required Return
Authorization (RA) Number.
[back
to top]
Limited Warranty & Refund Info for
Natura Bedding -- Mattress Pads, Comforters, Duvet Mate, Etc.:
All sales are final. We offer refunds
only when a customer returns
defective merchandise to Natura World, Inc. (the manufacturer), Natura
World, Inc. has accepted the returned merchandise, and informs
us that they (Natura World, Inc.) are not repairing or replacing it. In that case, TAI/Natural Beds Direct™ will issue a prompt refund, but
NOT for shipping charges.
All returns MUST go directly to Natura
World, Inc. and MUST have a Return
Authorization (RA) Number on all packages. Call
TAI/Natural Beds Direct™ at (800) 278-5004 or
(239) 594-8003 to receive an RA Number.
For comforters and
duvets, but not
mattress pads, Natura World,
Inc. offers a 5-YEAR LIMITED WARRANTY.
During the term of this limited warranty protection, Natura
World, Inc. will, at its option, replace or repair any covered defective parts of the Natura
comforters
(except for mattress pads) purchased under this limited warranty, at no additional charge, with the
exception of shipping charges.
When returning any Natura products, the purchaser assumes
responsibility for all round-trip shipping charges to and from Natura's manufacturing facility in Canada,
is responsible for arranging insurance for the product(s) returned, and assumes the risk
of loss during shipment.
A Return Authorization (RA) Number is required, as discussed above.
Remember, do not return mattress pads, as they are not covered under the
Natura Limited Warranty.
Note that Natura World, Inc. extends NO WARRANTY
PROTECTION to damage resulting from negligence, misuse, accidents,
improper cleaning, or
damage incurred as a result of the customer transporting the product.
As noted above, there is no warranty protection for mattress pads.
We make no guarantees about degree
of firmness or comfort of products sold. Those subjective measures
are determined by individual experience. This means that if a
product is too soft or too firm for your taste, you do not have valid
reason for returning the product under terms of the manufacturer's
warranty.
UNDER NO CIRCUMSTANCES WILL TAI/NATURAL BEDS DIRECT™
ACCEPT DELIVERY OF ANY PRODUCT(S) RETURNED TO US -- THEY MUST GO TO NATURA
WORLD, INC. IN CANADA, WITH THE REQUIRED RETURN AUTHORIZATION NUMBER.
The best approach to doing business with
TAI/Natural Beds Direct™ is to BE CERTAIN
THAT YOU WANT THE PRODUCT BEFORE ORDERING, THAT IT IS THE RIGHT ONE FOR
YOU, THAT YOU INTEND TO KEEP IT, AND THAT YOU UNDERSTAND THE LIMITED
WARRANTY, RETURN, AND REFUND POLICIES. If this describes you, this is
definitely the place to order your Natura product!
If you are ready to order a Natura
blanket, click on
Bedding. You may also order
Pillows.
How to
Contact Us:
You may contact us by e-mail
or telephone for customer service.
E-mail:
For e-mail form, see
Contact .
Telephone:
(800) 278-5004 or
(239) 594-8003
Monday - Friday 9:00 AM - 9:00 PM ET
Saturday 9:00 AM - 12:00
Noon ET
(Leave a message if we are busy with
other callers)
Mailing Address:
/Natural Beds Direct™
2706 South Horseshoe Drive, Suite 110
Naples, Florida 34104
IMPORTANT NOTE: Under no circumstances will TAI/Natural Beds Direct™
accept delivery of any product(s) returned to us -- they must go to Royal-Pedic,
Ecobaby Organics (Pure-Rest),
Strobel,
Natura World, Inc., or Pacific Rim Woodworking, with the required Return
Authorization (RA) Number.
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Limited Warranty & Refund Info for
Naturlatex™
Mattresses:
All sales are final. We offer refunds
only when a customer returns
defective merchandise to Natura World, Inc. (the manufacturer), Natura
World, Inc. has accepted the returned merchandise, and informs
us that they (Natura World, Inc.) are not repairing or replacing it. In that case, TAI/Natural Beds Direct™ will issue a prompt refund, but
NOT for shipping charges.
All returns MUST go directly to Natura
World, Inc. and MUST have a Return
Authorization (RA) Number on all packages. Call
TAI/Natural Beds Direct™ at (800) 278-5004 or
(239) 594-8003 to receive an RA Number.
Natura World, Inc. offers a 20-YEAR LIMITED WARRANTY
on Naturlatex™ Mattresses. The
manufacturer warrants them to be free from defects for 20 years from date of
purchase to the original purchaser, with 1-10 years non-prorated and the
next 11-20 years prorated as described below. Repair or replacement of
the Naturlatex™ Mattress or
foundation does not extend its limited warranty or begin a new warranty
period. Natura will, at its option, replace or repair any Naturlatex™
Mattress or foundation if they fail during the limited warranty period at no
charge other than transportation costs. Natura reserves the right to
substitute materials or models of equal value and quality. This
limited warranty is valid only if you have used a new matching Natura
foundation specially designed for use with the Naturlatex™
Mattress. Replacement of one does not automatically result in the
replacement of the other piece.
This limited warranty on Naturlatex™
Mattresses is provided by Natura only to the original purchaser. To
validate your warranty, you will be required to produce a copy of acceptable
proof of date and place of purchase. Trade labels and law labels must
be intact to identify the bedding.
This limited warranty on Naturlatex™
Mattresses does not apply to: normal body impressions (1.5" or less in
all sleeping areas); firmness preference of the product; cover (fabric);
product sold for commercial use; stains or soil; burns. Further,
Natura World, Inc. is not liable for incidental or consequential damages
arising through use of Naturlatex™
Mattresses.
During years 11-20 from the date of purchase, if your
Naturlatex™ Mattress becomes defective due
to workmanship, Natura World, Inc. will replace the mattress on a pro-rated
cost of use of 1/20 of the original purchase price per year from the year
shown on the bill of sale, provided that the conditions outlined above are
met.
During the term of this limited warranty protection, Natura
World, Inc. will, at its option, replace or repair any covered defective parts of the
Naturlatex™
Mattress purchased under this limited warranty, at no additional charge, with the
exception of shipping charges.
When returning any Natura products, the purchaser assumes
responsibility for all round-trip shipping charges to and from Natura's manufacturing facility in Canada,
is responsible for arranging insurance for the product(s) returned, and assumes the risk
of loss during shipment.
A Return Authorization (RA) Number is required, as discussed above.
Note that slight imperfections are common in all natural wood
products. Natura World, Inc. reserves the right to inspect, touch up, or repair any defective
item before authorizing a replacement.
Note that Natura World, Inc. extends NO WARRANTY
PROTECTION to damage resulting from negligence, misuse, accidents,
improper cleaning, or
damage incurred as a result of the customer transporting the product.
As noted above, there is no warranty protection for mattress pads.
We make no guarantees about degree
of firmness or comfort of products sold. Those subjective measures
are determined by individual experience. This means that if a
product is too soft or too firm for your taste, you do not have valid
reason for returning the product under terms of the manufacturer's
warranty.
UNDER NO CIRCUMSTANCES WILL TAI/NATURAL BEDS DIRECT™
ACCEPT DELIVERY OF ANY PRODUCT(S) RETURNED TO US -- THEY MUST GO TO NATURA
WORLD, INC. IN CANADA, WITH THE REQUIRED RETURN AUTHORIZATION NUMBER.
The best approach to doing business with
TAI/Natural Beds Direct™ is to BE CERTAIN
THAT YOU WANT THE PRODUCT BEFORE ORDERING, THAT IT IS THE RIGHT ONE FOR
YOU, THAT YOU INTEND TO KEEP IT, AND THAT YOU UNDERSTAND THE LIMITED
WARRANTY, RETURN, AND REFUND POLICIES. If this describes you, this is
definitely the place to order your Natura product!
If you are ready to order a Naturlatex
Mattress, click on
Naturlatex™
Mattresses. You may also order
Pillows and/or
Bedding.
How to
Contact Us:
You may contact us by e-mail
or telephone for customer service.
E-mail:
For e-mail form, see
Contact .
Telephone:
(800) 278-5004 or
(239) 594-8003
Monday - Friday 9:00 AM - 9:00 PM ET
Saturday 9:00 AM - 12:00
Noon ET
(Leave a message if we are busy with
other callers)
Mailing Address:
/Natural Beds Direct™
2706 South Horseshoe Drive, Suite 110
Naples, Florida 34104
IMPORTANT NOTE: Under no circumstances will TAI/Natural Beds Direct™
accept delivery of any product(s) returned to us -- they must go to Royal-Pedic,
Ecobaby Organics (Pure-Rest),
Strobel,
Natura World, Inc., or Pacific Rim Woodworking, with the required Return
Authorization (RA) Number.
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Limited Warranty &
Refund Info for NBD-Presidential™ Innerspring & Latex
Organic Mattresses by Royal-Pedic
All sales are final, with certain
exceptions. We offer refunds
only when a customer returns
defective merchandise to the manufacturer of NBD-Presidential™
products (Royal-Pedic) at customer expense,
the manufacturer has accepted the returned merchandise, and informs
us that they (the manufacturer) are not repairing or replacing it. In
such cases, TAI/Natural Beds Direct™ will issue a prompt
refund, but NOT for the shipping/setup portion of original cost ($200-$500)
or for the cost of pillowtop pads.
All returns MUST go directly to
the manufacturer and MUST have a Return
Authorization (RA) Number on all packages. Call
TAI/Natural Beds Direct™ at (800) 278-5004 or
(239) 594-8003 to receive an RA Number.
The manufacturer of
NBD-Presidential™ products warranties its
mattresses and box springs to the original consumer purchaser for a
non-prorated period of ten years from the date of purchase against material
defects and workmanship. Pillowtop pads are warrantied for a
non-prorated period of five years. At the manufacturer's option, the
warranted item will be repaired or replaced. The manufacturer reserves the
right to substitute materials of equal quality. Repair or replacement
does not extend the original period of limited warranty, nor does it
constitute the beginning of a new limited warranty period. All
transportation charges and packaging are the responsibility of the consumer.
For easy identification, do not remove the white law
labels or the product name labels. The manufacturer's warranty excludes:
(1) Mattresses purchased without the appropriate matching new box spring
when said mattress is used on another box spring that the customer may
already have; (2) Firmness preference of the mattress; (3) Normal body
impressions of up to 2" in the padding material; (4) Handles or grommets
pulling out. Handles are meant to minimally assist in positioning the
mattress on the box spring. Pulling too hard on the handles can cause
the border fabric to tear, as well as damage the spring unit; (5) Mattresses
and/or box springs that are sold "as is" or "floor models" older than one
year from the original ship date.
The manufacturer's warranty will be voided for obvious abuse,
support, or improper care/maintenance: (1) Improper center support.
Queen or King-size mattresses and box springs must be supported by a sturdy
center rail that will prevent the mattress from caving in; (2) Inadequate
turning of the mattress; (3) Broken box spring bases or bent mattress
innerspring border wire, folding the innerspring mattress in half; (4)
Burns, soils, or stains; or (5) Excessive body weight. According to the mattress industry, for
optimum comfort and mattress life, mattresses should be rotated either head
to foot, or turned over once per month. Remind movers to be very careful not to bend your
mattress more than just a little. The manufacturer cannot return a
mattress to the consumer if it is returned to the plant in unsatisfactory
condition.
If a consumer is returning a
mattress under terms of the warranty, it is the responsibility of the
consumer to save the original packaging, so that the mattress is returned in
good, undamaged condition. This means that if you are feel there may
be a defect, you must make sure the delivery service does not ruin the
packaging material during unpacking, or take away the packaging materials.
All return freight charges are the responsibility of the customer, and we
will not refund the original shipping/setup portion of the cost ($200-$500).
We suggest that if you have any doubts about the NBD-Presidential™
mattress, you NOT purchase it.
We make no guarantees about degree
of firmness or comfort of products sold. Those subjective measures
are determined by individual experience. This means that if a
product is too soft or too firm for your taste, you do not have valid
reason for returning the product under terms of the manufacturer's
warranty.
UNDER NO CIRCUMSTANCES WILL TAI/NATURAL BEDS DIRECT™
ACCEPT DELIVERY OF ANY PRODUCT(S) RETURNED TO US -- THEY MUST GO TO THE
MANUFACTURER OF NBD-PRESIDENTIAL™
(ROYAL-PEDIC), WITH THE REQUIRED RETURN AUTHORIZATION NUMBER.
The best approach to
doing business with TAI/Natural Beds Direct™ is to
BE CERTAIN THAT YOU WANT THE PRODUCT BEFORE ORDERING, THAT IT IS THE RIGHT
ONE FOR YOU, THAT YOU INTEND TO KEEP IT, AND THAT YOU UNDERSTAND THE
LIMITED WARRANTY, RETURN, AND REFUND POLICIES. If this describes you, this is
definitely the place to order your NBD-Presidential™ product!
How to
Contact Us:
You may contact us by e-mail
or telephone for customer service. For E-Mail Form, see
Contact .
E-mail:
For e-mail form, see
Contact .
Telephone:
(800) 278-5004 or
(239) 594-8003
Monday - Friday 9:00 AM - 9:00 PM ET
Saturday 9:00 AM - 12:00
Noon ET
(Leave a message if we are busy with
other callers)
Mailing Address:
/Natural Beds Direct™
2706 South Horseshoe Drive, Suite 110
Naples, Florida 34104
IMPORTANT NOTE: Under no circumstances will TAI/Natural Beds Direct™
accept delivery of any product(s) returned to us -- they must go to Royal-Pedic,
Ecobaby Organics (Pure-Rest),
Strobel, Natura
World, Inc., Pacific Rim Woodworking, or the NBD-Presidential™
manufacturer in California (Royal-Pedic), with the required Return Authorization (RA) Number.
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Lack of Warranty & Refund Info for Pacific Rim
Woodworking Furniture
All sales are final, with certain
exceptions. We offer refunds
only when a customer returns
defective merchandise to Pacific Rim Woodworking (the manufacturer) at customer expense,
Pacific Rim has accepted the returned merchandise, and informs
us that they (Pacific Rim) are not repairing or replacing it.
In such cases, TAI/Natural
Beds Direct™ will issue a prompt
refund, but NOT for the shipping portion of purchase price ($100-$500 or
more).
All returns MUST go directly to
Pacific Rim Woodworking and MUST have a Return
Authorization (RA) Number on all packages. Call
TAI/Natural Beds Direct™ at (800) 278-5004 or
(239) 594-8003 to receive an RA Number.
Pacific Rim Woodworking furniture is guaranteed by the manufacturer to
be free of defects in both materials and workmanship. This guarantee
covers the condition in which the furniture arrives. There is no
warranty beyond that.
If for some reason not involving damaged merchandise the customer
refused to accept delivery of Pacific Rim furniture, there is a 35% restocking
fee for any returns. In addition, the customer
is responsible for return freight charges, which we will collect from you as a
charge to your credit card on file..
We make no guarantees about degree
of firmness or comfort of products sold. Those subjective measures
are determined by individual experience. This means that if a
product is too soft or too firm for your taste, you do not have valid
reason for returning the product under terms of the manufacturer's
warranty.
UNDER NO CIRCUMSTANCES WILL TAI/NATURAL BEDS DIRECT™
ACCEPT DELIVERY OF ANY PRODUCT(S) RETURNED TO US -- THEY MUST GO TO
PACIFIC RIM WOODWORKING, WITH THE REQUIRED RETURN AUTHORIZATION NUMBER.
The best approach to
doing business with TAI/Natural Beds Direct™ is to
BE CERTAIN THAT YOU WANT THE PRODUCT BEFORE ORDERING, THAT IT IS THE RIGHT
ONE FOR YOU, THAT YOU INTEND TO KEEP IT, AND THAT YOU UNDERSTAND THE
LIMITED WARRANTY, RETURN, AND REFUND POLICIES. If this describes you, this is
definitely the place to order your Pacific
Rim Woodworking product!
How to
Contact Us:
You may contact us by e-mail
or telephone for customer service. For E-Mail Form, see
Contact .
E-mail:
For e-mail form, see
Contact .
Telephone:
(800) 278-5004 or
(239) 594-8003
Monday - Friday 9:00 AM - 9:00 PM ET
Saturday 9:00 AM - 12:00
Noon ET
(Leave a message if we are busy with
other callers)
Mailing Address:
/Natural Beds Direct™
2706 South Horseshoe Drive, Suite 110
Naples, Florida 34104
IMPORTANT NOTE: Under no circumstances will TAI/Natural Beds Direct™
accept delivery of any product(s) returned to us -- they must go to Royal-Pedic,
Ecobaby Organics (Pure-Rest),
Strobel, Natura
World, Inc., Pacific Rim Woodworking, or the NBD-Presidential™
manufacturer in California (Royal-Pedic), with the required Return Authorization (RA) Number.
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